Refund policy
- Overview -
We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it - unused, unwashed, with tags intact, and in its original packaging. You’ll also need to provide proof of purchase, such as a receipt or order confirmation (mail).
- How to return -
To initiate a return, please contact us at info@antero.world with your order number and reason for return.
If your return is accepted, we will send you instructions where to send your package. Customers are responsible for the return shipping cost and must provide their own shipping label.
Items sent back to us without first requesting a return will not be accepted.
Once we receive and inspect the item, a refund will be processed to your original payment method.
If you have any questions about returns, feel free to contact us at info@antero.world.
- Damages and issues -
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.
- Exceptions/Non-Returnable Items -
Certain items cannot be returned, including custom-made products (such as special orders or personalized items). If you have questions about a specific item, please get in touch.
Unfortunately, we cannot accept returns for sale items or gift cards.
- Exchanges -
The quickest way to ensure you get what you need is to return the item you have. The product must be in the same condition as when you received it - unused, with tags intact, and in its original packaging. Once the return is accepted, you can make a separate purchase for the new item.
- 14-Day Withdrawal Period for EU Customers -
For goods delivered within the EU, you are entitled to cancel or return your order within 14 days without providing a specific reason, regardless of the above policies. As with the general policy, items must be in the same condition as when received - unused, with tags intact, and in their original packaging - and accompanied by proof of purchase.
- Refunds -
We will notify you once we’ve received and inspected your return. If the refund is approved, it will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@antero.world